FAQs

When placed in water, Dog Rocks will help to purify the water by removing some nitrates, ammonia and harmful trace elements through it’s micro-porous medium thereby giving your dog a cleaner source of water and lowering the amount of nitrates found in their diet. This in turn lowers the amount that is expelled in their urine. Dogs do produce nitrates as a by-product from the protein in their diet, but the difference between too much nitrate that will kill grass and the amount of nitrate that will be good for it is very small.

Yes, we have customers who use Dog Rocks with pet water fountains very successfully as the it is the same water, it is just being pumped round in a cycle. If you are worried about the results, you could place the rocks in a jug and decant water from there to your fountain.

Dog Rocks come from Australia. Tests are carried out to ensure that the supply is consistent year on year. The source of the Rocks is native and unique to a particular area in Australia and despite spending on tens of thousands of £ & $ with the best geologists on the planet, we are yet to find another source, so watch this space!

Dog Rocks are 100% natural and will not change the pH balance of your dog’s urine, so they will not harm your dog at all.  Please make sure you follow the directions of use.

Dog Rocks act like a sponge or a filter; they reach their saturation point after this period and are no longer able to absorb any more impurities.

Dog Rocks take just 8-10 hours to start working in the water. After 8-10 hours no new burn patches will occur….however it won’t fix the old spots! With proper lawn maintenance you will see vast improvements in 5 weeks. You won’t see any difference in the rock when it’s working.

Yes, Dog Rocks are suitable for dogs of all ages. Dog Rocks are 100% natural and will not change the pH balance of your dog’s urine, so they will not harm your dog at all.

Dog Rocks are used to help prevent those nasty urine burn patches; they cannot bring back dead lawn back to life. However, with proper lawn care you will start to see a noticeable difference in around 5 weeks.

Yes, Dog Rocks can be used for cats with great effect and in the same way. Dog Rocks are a 100% natural product with no side effects and no change to the pH balance of your pet’s urine. Our studies have shown and our sales have proven that Dog Rocks are safe for all breeds of dogs, cats, rabbits and any other pet you share your household with. We do not however market Dog Rocks for cats as it is impossible to ensure they only drink from the bowl with the Rocks in. Cats wander in ways a dog can’t and we have no way of knowing where else they drink from. Unfortunately there are no benefits to the cat urine smell – it makes no difference at all!

Yes, for best results you will need to ensure that your dog always drinks from water that has been filtered by the Rocks.

Yes you can change the water as usual, try to change it every couple of days and just top up at night after your dog’s last drink. Sticking to this practice means that the Dog Rocks have as long as possible sitting in the water.

Igneous Rocks are common worldwide.  Igneous Rocks are not consistent & the cooling speed after eruption from the earth’s core will alter the internal Rock structure.  Research & development is continual & samples from around the world are being tested to find other sources in order to reduce our carbon footprint & shipping.  To date we have found no match. Watch this space!

If you feed your dog a raw diet you may find Dog Rocks less effective. This is due to a raw diet being high in protein which when digested forms nitrates. Dog Rocks work by filtering out nitrates and other impurities from your dog’s drinking water; by feeding a raw meat diet the nitrates will still be present in your dog’s urine via their diet.

Feeding your dog an all raw diet and using Dog Rocks will not cause a problem with your dog, however you may still experience lawn burns and may require a higher dosage.

Yes, no problem, simply place your Dog Rocks in a jug or pitcher of water and decant from there to your pet’s water bowl.

Be:Loved are 100% natural, and handmade by us! The inspiration behind the range was an old family heirloom, every ingredient was natural and we have continued this tradition.

The range is all paraben and MIT free, extensively tested on humans before animals – we know if it’s not good enough for us, it’s not good enough for our pets!

The shampoo bars work similarly to a normal shampoo, just in a solid form! It can take a little more work to build up a larther, but this is not a neccessity when cleaning your pet.

Ensure your pet’s fur is wet, you can gently rub the bar over their fur a few times and between your hands – work the product into the fur and then rinse out fully.

The ingredients for each of our products are found listed in the shop under the specific item, you’ll also find them on the packaging. Rest assured, our natural ingredients are all pet safe as we understand the balance of working with essential oils and our furry friends extra sensitivity.

There are two ways to use the balms – either you can soften the balm up with your fingers and then gently massage this in to areas of need, or for quick application you can rub the product to warm it and then place paws directly in to the tub.

Pet Remedy works alongside the brain’s natural ‘messengers’ called neurotransmitters, which work by telling the nerve receiving the message either to calm (via GABA pathway) or get ‘fired up’. In times of stress of anxiety the nerves get over stimulated, which leads on to many symptoms we see in our stressed pets.

Pet Remedy is made up of Valerian, Vetiver, Sweet Basil and Clary Sage

Pet Remedy is a natural solution and unlike other calming products, can be used for all mammals and birds, making it the ideal solution for households with more than one animal.

Yes! Pet Remedy is natural and clinically proven solution to calm pets without sedating.

Yes! Pet Remedy is safe for all mammals and birds, including dogs, cats, rabbits, guinea pigs, hamsters, parrots and horses.

The Pet Remedy calming plug-in diffuser lasts for up to 8 weeks.

Pet Remedy gives off a subtle and pleasant calming herbal aroma, which will be enjoyed by all household pets.

Pet Remedy starts to work immediately, so you can plug it in or use the spray as soon as your pet becomes anxious or is exposed to a stressful situation.

Signs of stress include spraying/soiling, over grooming, lack of interaction, loss of appetite, scratching and aggression.

Stress can be triggered by a number of things, including separation, fireworks, travel, a new pet in the home, loud noises, vet visits, loss of companion, change in routine and many more!

We supply Pet Remedy to America and Canada and all plug-in diffusers will come with a 2-pin US plug

Each plug has an indicator light. When the diffuser is plugged in and working the light will be illuminated, when the diffuser is running low it will flicker, and once it runs out the light will not show.

No, we offer Pet Remedy diffuser refill packs. Simply unscrew the empty bottle and replace with a new one. We do, however, recommend that you replace the plug once every 4 refills.

PetproBio is safe to use on a day to day basis as a way of preventing health related problems and can be used as needed, particularly when animals are likely to be stressed. It is suitable for all pets, including pregnant and lactating bitches, puppies and older animals too.

• During and after the use of antibiotics
• While recovering from illness
• Before and after worming
• While staying at kennels or a cattery
• Following travel
• Following surgery
• General health for elderly animals
• As a tonic to reduce stress
• To settle diarrhoea and bowel trouble
• To aid with food intolerances and allergies
• Colitis and Inflammatory Bowel Disease
• Malabsorption syndrome
• Pancreatic disease
• Bloat prevention