Returns & Refund Policy

100% Money Back Guarantee

If for any reason you are not completely satisfied with your purchase, you may return it within 7 days for a refund of your purchase price.

Note: For purchases made through other online or store retailers, please contact retailer directly for their specific return policy. For purchases made through dogrocks.co.uk or dogrocksus.com or by phone with Dog Rocks UK or USA Customer Care:

STEP 1: Locate your original order number. If you do not have your number on hand call UK & EU: +44 (0)1628 822243 or USA: 1-800-503-3914 or write to info@dogrocks.co.uk

STEP 2: Include a reason for the return and ship your product to us with the order number written prominently on the package. Use a service that issues you a tracking number, such as FedEx® or UPS®.

STEP 3: Upon receipt of the product, we’ll issue you a credit for your order. If you want to place a new order, just give us a call or place a new order on our website.

Faulty Goods

If the goods are in any way defective please contact us immediately. We will deal with this in accordance with your legal rights.